Shipping & Delivery Policy
At OFF, we’re committed to delivering your order quickly and safely. Please read our shipping policy carefully to understand how we handle deliveries.
1. Order Processing
- All orders are processed within 1–2 business days.
- You’ll receive a confirmation email once your order is placed, and a shipping notification with tracking info once it’s on the way.
2. Shipping Time & Costs
We offer worldwide shipping. Estimated delivery times and fees are as follows:
Domestic:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days
- Cost: Calculated at checkout or free on orders
International Shipping:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
- Cost: Calculated at checkout (based on destination and weight)
Note: Delivery times may vary due to customs or unforeseen delays.
3. Tracking Your Order
Once shipped, you’ll receive an email with your tracking number. You can monitor the delivery status directly via the courier’s website.
4. Customs, Duties & Taxes
For international orders, customs duties or import taxes may apply. These fees are not included in the checkout price and are the buyer’s responsibility.
5. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at info@offshopofficial.com and we’ll assist you in tracking or replacing your order.
6. Shipping Address Accuracy
Please double-check your shipping address before submitting your order. We’re not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Questions?
If you have any questions or special shipping requests, feel free to contact us anytime at info@offshopofficial.com.