Frequently Asked Questions
1. What is OFF?
OFF is a clothing brand focused on creating high-quality, minimalistic t-shirts and streetwear essentials that speak style without saying too much.
2. Where do you ship?
We currently ship worldwide. Shipping times and rates may vary depending on your location.
3. How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery time depends on your location:
- Domestic (Local): 2–5 business days
- International: 7–15 business days
4. What sizes do your t-shirts come in?
Our t-shirts are available in sizes XS to XXL. Please refer to our [Size Guide] for exact measurements.
5. What is your return policy?
We accept returns within 14 days of delivery, as long as the items are unworn and in original condition. Contact us at info@offshopofficial.com to initiate a return.
6. How do I take care of my OFF t-shirts?
For best results:
- Wash inside out
- Cold wash
- Hang dry
- Avoid bleach and high heat
7. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to help. Contact us ASAP at info@offshopofficial.com.
8. Do you offer tracking?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number.
9. Are your clothes unisex?
Yes – our t-shirts are designed to be worn by everyone. Style knows no gender.
10. How can I contact you?
Feel free to reach out via email at info@offshopofficial.com or through our Contact Us page.